From the Counter: A Reseller’s Perspective on the Tango Innovations FIRE 4000

As a reseller working closely with both manufacturers and end users, we’ve had the opportunity to support hundreds of customers using the Tango Innovations FIRE 4000. With the recent spread of online rumors claiming widespread issues with the system, we feel it’s important to speak up based on firsthand experience.

Let’s be clear: the FIRE 4000 is not a flawed product. In our experience, the vast majority of “issues” reported by customers are the result of user error, not hardware or software failure. Most of the time, problems stem from things like incorrect setup, missed calibration steps, or using incompatible accessories. Once we walk customers through proper installation or configuration, the FIRE 4000 performs exactly as it’s designed to—flawlessly.

What really stands out to us, and what gives us full confidence in continuing to recommend the FIRE 4000, is how Tango Innovations stands behind their product. On the rare occasion that a unit does have a legitimate issue, they replace it—quickly and without hassle. No hoops to jump through, no runaround. Just solid support and real accountability.

As a reseller, that kind of commitment makes our job easier and earns customer loyalty. It’s clear that Tango Innovations isn’t just about innovation—they’re about integrity too.

Bottom line: the FIRE 4000 delivers, and the support behind it is even better. Don’t let misinformation outweigh the reality. This is a solid piece of kit with a proven track record—and a company that backs it 100%.